Returns

30-day return right

You have a 30-day return right from the day you receive the goods. The statutory 14-day right of withdrawal under the Norwegian Right of Withdrawal Act is covered by this return right. You pay the return shipping. We do not offer exchanges; return the item for a refund.

How to return

1. Email Lumeanordic@proton.me with your order number.
2. You'll receive the return address and instructions by email.
3. Pack the products well — preferably in the original packaging.
4. We refund you within 14 days of receiving the return. If you use the right of withdrawal within 14 days, we refund the product price and standard outbound shipping. For returns after day 14, we refund the product price.

Complaints

For manufacturing defects or damage on delivery, contact us immediately. You have a 2-year complaint right under the Norwegian Consumer Purchases Act. We cover return shipping for valid complaints.